Last Updated: 09/01/2024

1. General Policy

1.1. Scope:

  • This Refund Policy applies to all purchases made on Munafaexpress.com (“we,” “our,” or “us”) through our website (the “Site”). By making a purchase, you agree to the terms outlined in this policy.

2. Eligibility for Refund

2.1. Damaged or Defective Products:

  • We accept refund requests for products that are damaged or defective upon arrival. Please inspect your order immediately upon receipt.

2.2. Incorrect or Incomplete Orders:

  • Refunds are applicable if you receive an incorrect or incomplete order. Please report any discrepancies within 3 days of receiving the order.

3. Conditions for Refund

3.1. Video Proof Requirement:

  • To process a refund, users must provide video proof of unboxing the parcel they received. The video must clearly show the condition of the products, including any damage or defects.

3.2. Submission Deadline:

  • Video proof must be submitted within 3 days of receiving the order to be eligible for a refund.

3.3. Contacting Customer Support:

  • Users should contact our customer support team at info@munafaexpress.com to initiate the refund process. Please include the video proof, order number, and a detailed description of the issue in your email.

4. Exclusions

4.1. Non-eligible Products:

  • Certain products, such as cosmetics, glass, and undergarments, are not eligible for refunds unless they are damaged, defective, or incorrect upon arrival.

4.2. Limited Warranty:

  • Our refund policy does not replace or limit any warranty provided by the product manufacturer. Users are encouraged to review any product-specific warranty information.

5. Refund Process

5.1. Review and Approval:

  • Once video proof is submitted, our customer support team will review the request and determine eligibility for a refund.

5.2. Refund Method:

  • Approved refunds will be processed using the original payment method used for the purchase. Refunds may take 4 to 5 working days to be reflected in the user’s account.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at info@munafaexpress.com.

Effective Date: 09/01/2024