Last updated: October 22, 2026
MunafaExpress is operated by MUNAFAEXPRESS LLC (New Hampshire, USA). This page explains how and when your order ships, and what we do if something goes wrong. Questions? Email support@munafaexpress.com or call +1 603-614-5703.
Shipping
- Free standard shipping on every order to the United States.
- Processing time: 1–3 business days after you place your order.
- Items that ship from a US warehouse: 2–5 business days in transit. Total: about 3–8 business days.
- Items that ship from our overseas partner warehouse: 7–15 business days in transit. Total: about 8–18 business days.
- Every product page shows where that item ships from and its delivery estimate. If your order contains items from both, they may arrive in separate packages at no extra cost.
- Orders are processed Monday to Friday, except US federal holidays.
Tracking your order
When your order ships, we email you a tracking number. You can also check the status any time on our Track Your Order page.
Late or lost packages
If your package has not arrived 10 business days after the latest delivery estimate, contact us. We will trace it with the carrier and, if it is lost, send a free replacement or a full refund, whichever you prefer.
International orders
Where we ship outside the United States, the shipping cost and delivery estimate are shown at checkout. Import VAT, duties or carrier handling fees may be charged by your country on delivery and are paid by the recipient.
Returns & refunds: our 30-day guarantee
If your item arrives damaged, defective, wrong, or not as described, tell us within 30 days of delivery and we will send a free replacement or give you a full refund, including any shipping you paid.
- Email support@munafaexpress.com with your order number and one or two photos (or a short video) that show the problem.
- We aim to reply within 1 business day.
- You do not need to send the item back.
- Approved refunds go back to your original payment method (card or PayPal). Your bank usually shows the refund within 5–10 business days.
Cancellations
You can cancel free of charge any time before your order ships. Email us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled.
Change-of-mind returns
Because our items ship directly from our partner warehouses, we cannot accept returns for change of mind or wrong size ordered. Please check the size chart and description before ordering, and contact us before you buy if you are unsure. We are happy to help.
Your rights
This policy does not limit any rights you have under the consumer laws of your state or country.
