This Privacy Policy explains how MUNAFAEXPRESS LLC (“MunafaExpress”, “we”, “us”), a New Hampshire limited liability company, collects, uses and shares personal information when you visit munafaexpress.com (the “Site”) or buy from us, and the choices you have. Contact: support@munafaexpress.com · +1 603-614-5703 · 923 Elm St #9, Manchester, NH 03101, USA.
1. Information we collect
- Order and contact details you give us: name, shipping and billing address, email address, phone number, the items you buy, and messages you send us (for example through the contact form or by email).
- Payment information: payments are processed by Stripe and PayPal. They receive your card or PayPal details directly; we receive only limited information such as the payment status, card type and last four digits. We never see or store your full card number.
- Account information if you create an account: email address, password (stored encrypted) and order history.
- Device and usage information collected automatically: IP address, browser and device type, pages viewed, links clicked, referring website and approximate location (country or region) estimated from your IP address.
- Cookies and similar technologies: see section 4.
2. How we use it
- To process, ship and support your orders, including fraud prevention, refunds and replacements.
- To answer your questions and send service messages (order confirmation, shipping updates).
- To send marketing emails if you subscribe, and cart reminders and review invitations as described in section 5.
- To run, secure and improve the Site, for example measuring which pages work well and fixing problems.
- To show relevant ads for our products on other websites and apps, and to measure whether our ads work.
- To comply with the law, keep accounting and tax records, and protect our rights.
3. Who we share it with
We share personal information only with service providers that help us run the store, and only as needed for the purposes above:
- Payments: Stripe and PayPal.
- Order fulfillment and delivery: our fulfillment partner (CJ Dropshipping), which packs and ships orders from warehouses in the United States and overseas, and the shipping carriers that deliver your package. They receive your name, shipping address, phone number and the items ordered.
- Website hosting, security and spam protection: our hosting provider, Cloudflare (content delivery and security), Google reCAPTCHA and Akismet (spam filtering of forms).
- Email: the services we use to send order emails, newsletters, cart reminders and review invitations.
- Analytics and advertising partners: Google (Analytics, Ads and Merchant Center), Meta (Facebook and Instagram), TikTok, Pinterest and Microsoft (Clarity). See section 4.
- Legal reasons: when required by law or legal process, to prevent fraud, or to protect the rights and safety of our customers or our business; and to a buyer if our business is sold.
We do not sell your personal information for money. Our use of advertising cookies and pixels (section 4) may be considered “sharing” or “targeted advertising” under some US state laws; you can opt out as described in section 6.
4. Cookies, analytics and ads
- Essential cookies keep your cart, login and checkout working and help keep the Site secure.
- Analytics and advertising: we use Google Analytics and Google Ads tags, the Meta pixel, the TikTok pixel and the Pinterest tag to measure visits and orders and to show relevant ads. These partners may set cookies and receive information such as the pages you view, items added to your cart and completed orders, and may collect information about your online activity over time and across different websites.
- Microsoft Clarity: we partner with Microsoft Clarity to understand how visitors use our Site through behavioral metrics, heatmaps and session replay, so we can improve our products and the Site. Usage data is collected with first- and third-party cookies and similar technologies. For how Microsoft collects and uses data, see the Microsoft Privacy Statement.
- Visitors in the European Economic Area, the United Kingdom and Switzerland: the Meta, TikTok, Pinterest and Clarity tags are not loaded, and Google tags run in a restricted, cookieless mode, until you click “Accept” on our cookie banner. You can withdraw consent at any time by clearing this site’s cookies in your browser.
- Location: to show the right shipping options and keep the store available where we operate, we estimate your country from your IP address. The IP address used for this check is not kept beyond a short-lived technical cache. IP Geolocation by DB-IP (licensed under CC BY 4.0).
5. Emails, cart reminders and reviews
- Newsletter: we send marketing emails only if you sign up. Every email includes an unsubscribe link and our postal address.
- Cart reminders: if you enter your email address at checkout and do not finish your order, we may send up to two reminder emails about the items in your cart. Each reminder has an unsubscribe link, and you can choose not to have your cart saved when the checkout page offers that option. Saved cart data is deleted after 90 days.
- Review invitations: if you tick the box at checkout to be invited to review your order, we email you a review invitation after your order is completed. Reviews you submit may be published on our product pages with your first name.
6. Your choices and privacy rights
- Access, correction and deletion: you can ask us to tell you what personal information we hold about you, correct it, or delete it (we may need to keep order records for tax and legal reasons). Account holders can update their details in My Account.
- Marketing emails: unsubscribe using the link in any email, or contact us.
- Targeted advertising: you can opt out of our use of advertising cookies by emailing us, by blocking third-party cookies in your browser, and through your ad settings with Google and Meta, or the industry opt-out at aboutads.info.
- US state privacy rights: residents of California and other states with consumer privacy laws may have rights to know, access, correct, delete and opt out of targeted advertising, and the right not to be discriminated against for using these rights. We honor these requests for all US customers.
- Nevada residents: we do not sell covered information as defined by Nevada law. You may still send an opt-out request to the email below.
- EEA, UK and Swiss residents also have the right to object to or restrict processing, to data portability, and to complain to their local data protection authority.
To make a request, email support@munafaexpress.com with the subject “Privacy request”. We may ask you to confirm your identity (for example from the email address on your order) and will respond within 45 days. You can use an authorized agent; we may ask for proof of their authorization.
7. Do Not Track and Global Privacy Control
Some browsers send “Do Not Track” or Global Privacy Control signals. The Site does not currently change how it works when it receives these signals. You can still opt out of targeted advertising using the options in section 6, and visitors in the EEA, the UK and Switzerland can decline non-essential cookies on our banner.
8. How long we keep information
- Order and payment records: up to 7 years, for accounting, tax and legal purposes.
- Customer accounts: until you ask us to delete them, or after a long period of inactivity.
- Saved carts for reminders: 90 days. Support messages: up to 3 years.
- Analytics data is kept according to each provider’s retention settings.
9. Security
The Site uses encrypted connections (HTTPS). Payment details are handled by PCI-compliant payment providers, access to our systems is limited and protected with two-factor authentication, and we monitor for misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you think your account has been compromised, please contact us right away.
10. Where your information is processed
We are based in the United States, and the Site is intended for customers in the United States. Our service providers may process information in the United States and in other countries; for example, our fulfillment partner processes the shipping details of orders that ship from its overseas warehouse. When information is transferred, we share only what is needed to fulfill your order or provide the service.
11. Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
12. Changes and contact
We may update this Privacy Policy. We will post the new version here with a new “Last updated” date and, for significant changes, give additional notice on the Site or by email.
MUNAFAEXPRESS LLC · 923 Elm St #9, Manchester, NH 03101, USA · support@munafaexpress.com · +1 603-614-5703